REFUND PROCESS

  1. Submit Your Refund Request
    Please provide the original payment receipt.
    If the receipt is lost, kindly attach a police report with your refund request.
  2. Refund Methods
    Refunds are processed in cash or via Electronic Fund Transfer (EFT).
  3. Cash Refunds
    Cash refunds can be made at the following counter:Cash Refund Counter

    Location Operating Hours
    Payment Counter
    Level 2, East Tower    		 Monday – Thursday:
    11:00am–1:00pm
    2:00pm–4:00pmFriday:
    11:00am–12:15pm
    2:45pm–4:00pmSaturday, Sunday & Public Holidays:
    Closed

     

  4. EFT Refunds
    To request an EFT refund, please email hasilummc@ummc.edu.my with:

    • Completed refund application form
    • Copy of patient’s identification card
    • Bank statement
    • Payment receipt